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I haven't the expertise to judge the mechanical attention given my car. I just trust the service manager who is always pleasant, politely responds to my questions, and tries to educate me. My goal is to stay safe (I drive a lot), keep my car in great condition, and not get gouged in the process. I believe FMC gets this done for me!
Joe is great. Service is always on time and prices are competitive. It's why I keep coming back! Also, the rewards program is very helpful.
Your staff have always been cooperative and very helpful. I often had questions regarding how best to work around a problem and it has been with Toby's guidance that I better understand how to proceed and why. I very much appreciate the help I get at the Cataumet facility and know that when a problem occurs, I can rely on their assistance!
Service was completed quickly without an appointment being made. Always very courteous and very informative. Highly recommend Falmouth motor car for any service.
My visits have been professional, caring and thoughtful thanks to Joe, the Service Manager, and other staff members. I wouldn't think of going anywhere else for car service. Thank you.
I brought my jeep in mainly for a routine oil change. But I've had a lingering problem for the past several months not being able to always start my jeep on the first try. Toby checked it out and found the problem to be a faulty starter relay...which was replaced...problem solved to my relief. Toby explained it all to me in simple language for me to understand. He also personally drove me back to my home when I dropped off my jeep, since their driver was out on the road with another customer. And as usual I was treated professionally and curteously by Liz in the office. I'm a local small business owner right in Cataumet, (Owner of the Wood Duck Inn Bed and Breakfast) and I run my business just like Falmouth Motorcar runs theirs. I will continue to enthusiasically refer my friends and guests to you....keep up your high standards and your reward program.
Toby explained what was wrong and fixed what was wrong. Also expressed that other things would need to be addressed later, which was a lot different then other garages where they pad the bill with repairs that you did not come in for. Thanks for being a place where we can trust your integrity.
Service manager is very friendly, knowledgeable and honest. He does not try to get you to do unnecessary fixes and does not do more or less than is needed. He gives accurate estimates, timely service and does it with a smile. The option of being dropped off, picked up or using the courtesy van is more than any other company we have ever used and makes having repairs done so much easier. Thanks for a great job!
Everything was great! The friendliness, honesty, knowledge and the excellent work that was done on my vehicle. It drives better than it has in a while. This was my first visit to Falmouth Motorcar, and I was so impressed by the awards, certificates of accomplishment of all employees and letters from clients. It gave me the sense of security of working with Falmouth Motorcar for the first time.
I always find that I can get appointments quickly and when it works for me. The service is fast and done right every time that I have visited your shop. The techs know what they are doing and give me good guidance.
Staff is very knowledgeable and can explain things in a way that is easy to understand. They give you options on how to repair and give you their suggestion on what they would do. The suggestion isn't just the most expensive to make them money, it is whats best for you with your budget. Great place amid highly recommend them.
I have been using Falmouth Motorcar for all my repair work for several years. You have always fixed things right the first time.
Your service manager was exceptionally helpful in resolving a minor emergency my daughter from New Hampshire was having with her car. FMC was able to repair her vehicle on very short notice and as a result she was able to get back home in time for an important appointment. I will be telling everyone about the tremendous level of service. Thank you so much!
The service at Falmouth Motors was fantastic and I was most impressed by Joe and his staff. A very pleasant and professional experience which I have already passed on to some local friends
Love bringing my car to you guys! The friendliness cannot be beat. You treat me with respect (even though I am not much of a car person)and you have honest prices. Excellent service always!
Waiting room was very clean. The people on the counter were very friendly and helpful. Job was done on time and the quoted price was on the bill.also the price of the tires were the best I could find. I will be bringing my wife's car here any time it needs repairs or tires.
Toby at the Route 28A shop always goes above and beyond to determine the best service and the right parts for my Blazer. He is always very patient and professional. The service men are good people also. I couldn't ask for better service. Thank you all for taking such great care of my truck
Everything was wonderful. Everyone is so friendly and helpful. They explain things about my vehicle in a easy to understand manner. Prices are great.
As always, I feel I am treated with honesty and respect. I do not feel like I'm being pushed for things I don't need. I enjoy dealing with Falmouth Motorcar at Cataumet.
Besides the quality of service, it is advantageous the staff contact you with findings and recommendations for future work. This can help a customer save in the long run and keep their car running in top shape.
I always receive the best service possible. The staff is always accommodating, friendly,and efficient. Thanks again for the best service I could hope for.
I was driving to work when my car made a really loud noise. I drove straight to Falmouth Motor Car without calling ahead. The guys took my car right in, loaned me the courtesy car so I could get to work. Joe was able to find the right part to fix the car, and it was no small fix - catalytic converter had broken away from the engine. By the time I got out of work the car was ready for me to pick it up. This is the reason I have continued to, and will continue to, come to Falmouth Motor Car. I feel comfortable there, and have total trust that my car is in the best of hands. Thank you!
Joe and the guys at your Teaticket shop are courteous, highly skilled and knowledgeable. My 2004 4WD Chevy S-10 has had some "unusual" problems and the guys always find the problem and fix it! Falmouth Motorcar is the ONLY place I take my truck for service and repairs. You can't improve on perfection!
I appreciate being treated as a valued customer rather than a number. Its refreshing to have that old school one on one relationship with your mechanics and staff - it gives you that nice feeling knowing that someone who you can trust and rely on will be there for you if need be, at your best interest!
I truly enjoy the peace of mind from knowing the the technicians at Falmouth Motorcar know what they are doing and are extremely knowledgeable and very talented. I have brought my 2004 S-10 in for various "odd" issues and they quickly found the problem and fixed it it a timely fashion. And since you folks do state vehicle inspections, Falmouth Motorcar is my one-stop shop for all my vehicle repair and service needs!
The service manager is up-front about how long it will take, and lets me know how much the service will cost prior to doing anything. He allowed me use of the courtesy van during the service, which helped me get things done that otherwise would have had to wait until later. The mechanic caught an unsafe issue that I didn't know was present, which was very much appreciated.
I appreciate the honesty displayed by the service manager. He prepared an estimate of costs and the actual invoice corresponded to it. My family has dealt with Falmouth Motorcar for 20 years and they have a proven reputation for fairness and quality with a guarantee.
I have a Jeep Wrangler that has been to four different shops on the Cape. It just never seemed to run properly and after sinking enough money into it to buy a new car I was ready to just sell it. I brought it to Falmouth Motorcar and the staff was able to properly analyze the problem and now it runs like new! The people are a joy to talk to, the service is by far the best anywhere and the mechanics are in a class all their own. I will never take another car, new or used, elsewhere.
I was an unannounced walk in, yet I was treated like family. Everyone was exceptionally courteous and their work is of the utmost professional quality. Many of my friends have their service performed here and I would gladly recommend Falmouth Motorcar to everyone.
It has been 25 years of searching for a dependable, courteous, capable and price conscious group of technicians to repair and maintain my automobile. After several faulty and financial repair disasters, I decided to try Falmouth Motorcar to replace a bad fan belt. I had an unknown fear of bringing my car to your facility for repair work. I cannot express how happy and satisfied I am with your work and your pricing. Add to that the bonus of a very thoughtful and kind working group; one that made me relax and lose all my fear. My only regret is having not come to you long ago. Thank you for such good service.
I would like to take this opportunity to thank you for the brake and transmission service you performed on my 1996 Dodge Ram truck. I cannot ever remember it shifting so smoothly. Great service and fast turn around time. You even fixed the annoying static noise that was coming through the radio when I applied the brakes. I also wanted to let you know what happened with the other dealer who did the previous work. He refunded my money. Thanks for the information that I needed to speak with him to resolve that issue. I will most certainly recommend you to others.