Front office staff is always courteous and professional. Service work is provided in a timely manner with professional results. Waiting area is clean and relatively comfortable. Normally our cars have been serviced directly by Infiniti and Mercedes when we lived north of Boston, but after moving to Falmouth….the distance back to the Boston area is too far to travel for service. We took a chance by coming to Falmouth Motor Car for all service other than warranty work. Happy we did!